What is Always On VPN?
Always On VPN (AOVPN) is a VPN service that will allow you to securely connect to Normandale resources from your remote Normandale device. Always On VPN is not available for personal devices.
How do I know that I am connected?
In the Notification Area, click on the WiFi Icon to bring up a list of available connections.
In the list of available connections, you should see Normandale AOVPN User Tunnel with a Connected status.
Additionally, if you open Network & Internet Settings and select VPN from the Network & Internet Menu, status here should reflect previous screen.
I don't see "Normandale AOVPN User Tunnel" listed in the connections
Open Software Center on your device:
You should see AOVPN User Tunnel and AOVPN Device Tunnel listed as available deployments.
Click on both applications. Status should show Installed
If you don’t see these deployments or they are failing to install, please contact the ITS Help Desk for further support by submitting a request or calling 952-358-8181.
I can see Normandale AOVPN User Tunnel but it’s not Connected
Please check your Internet connection by opening an Internet browser and browsing to any website. If your Internet connection is working but you are still not connected to the VPN, reboot your computer and check connection status after you log back in.
Should issues persist, please contact the ITS Help Desk for further support by submitting a request or calling 952-358-8181.
I can see Normandale AOVPN User Tunnel and its Connected but I’m having issues accessing resources
Please contact the ITS Help Desk by submitting a request or calling 952-358-8181. Please make sure to include detailed information regarding what resources you are trying to access including screen shots where applicable.
Please note that CAPSQL, Eaglesoft, and Titanium will not be accessible through the VPN service and you must use Remote Access (access.normandale.edu) to connect to these resources.