Migrate files
Files synced to your @normandale.edu Adobe ID account must be manually migrated and synced to your new Enterprise ID account. We recommend copying any files in your Creative Cloud Files folder to your computer, external storage, or Google Drive before logging into your Enterprise ID account for the first time.
Download your files
Files stored online remain associated with the original account. To migrate files from Adobe ID account to enterprise account, download files from your existing Adobe ID account. Then, upload them to the enterprise account.
The easiest way to migrate your files is via Creative Cloud Files folder on your desktop.
Note: Comments and versions associated with the files are not retained.
To use the Creative Cloud desktop app to sync files, do the following.
- Download all your files before you switch to the new account.
- To switch to your new account, open the Creative Cloud desktop app and sign out from the account. Then, sign in to the new account.
- To select a different storage location, click the settings icon (gear icon) on the right top of the Creative Cloud desktop app. Then, go to Syncing on the left panel. Next, edit the Folder location.
Note: Ensure that you can view hidden files and folders on your computer.
The Creative Cloud Files folder associated with your Adobe ID is renamed to <your old Adobe ID> Creative Cloud Files. And, all your previously synced files are available in the now renamed folder. Your Enterprise ID is now associated with the Creative Cloud Files folder.
- Copy the contents from the Creative Cloud Files folder associated to your previous Adobe ID to the Creative Cloud Files folder associated to the new one.
The Users folder can be found in the following location.
Windows: C:\Users\<user name>\
macOS: Mac HD/Users/<user name>/
The Creative Cloud desktop app initiates the Sync operation for the migrated files.
Migrate libraries
Libraries stored online remain associated with an account. To migrate your libraries to a different account, share the libraries with the different account. Then, in the other account, accept the sharing.
- Sign in to the source account from which you want to migrate the libraries.
- Navigate to Libraries > All.
- For the applicable library, click the drop-down arrow and choose Send Link.
- In the Send Link dialog box, click the toggle to create a public link. And, copy the link.
- Navigate to the public link after signing in with the destination account (your new enterprise account).
You can either navigate to the public link on another browser/computer, or you can sign out of the account on the current browser. And, sign in to the destination account.
- On the destination account, click Save.
In the above procedure, repeat from step 3 to step 6 for each library that you want to migrate.
Migrate other settings
To sync the settings, sign in to an app with your Adobe ID, sync settings, and sign out. Then, sign in with the Enterprise or Federated ID. The latest settings on the desktop can then be synced to Creative Cloud using your Enterprise ID or Federated ID.
Copying/moving mobile creations from one cloud to another is not supported.
Creative Cloud Market assets and Design Libraries data are also account-specific. You can download the assets again, and create Design Libraries.
Adobe Fonts
Fonts activated on your desktop are only available if you're signed in to the Creative Cloud desktop app. When you sign in with an enterprise ID, fonts activated with the Adobe ID are unavailable.
You can activate fonts on your desktop. Apps such as InDesign and Illustrator also prompt you to activate fonts if they encounter missing fonts in documents.
Behance
You have two Behance accounts that co-exist, one associated with your Adobe ID and another with your Enterprise ID. There is no direct way to migrate the data from Behance. As a work-around, you could do the following for Behance:
- Create a Behance account using your Enterprise or Federated ID.
- Sign in to your existing account using your Adobe ID.
- Co-own the projects in the existing account with your new account.
- Optionally, sign in to your new account and remove the co-owner of your old account. This procedure migrates the content, but not the comments and followers associated with the old account.
What doesn't migrate automatically
The following content does not migrate automatically:
- Activity feed
- Adobe Anywhere
- Adobe Color
- Adobe Stock
- Adobe Story
- Adobe Fonts
- Fill & Sign user profile data
- Lightroom
- Videos published from mobile apps
The content that is not migrated is still available under your Adobe ID account.
To take a backup of catalogs created using Lightroom Classic, see Back up a catalog.
For Lightroom, you can take a local backup by enabling Save all original images in specified location in the local storage environment setting. For details, see Set preferences.