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If you have different Microsoft accounts, such as a private Hotmail/Outlook account or a Microsoft 365 account with Normandale, another college/university and/or your employer, there may sometimes be a conflict between those accounts that prevents you from signing in. The error message you receive looks similar to the following:
It can read: "AADSTS90100: login parameter is empty or not valid" or "AADSTS90019: No tenant-identifying information found in either the request or implied by any provided credentials."
This problem can be solved in different ways:
Method 1
The first thing you can do is go to https://office.com and see if you can switch to your @go.minnstate.edu account.
Method 2
Try signing in with a different browser
Method 3
Try logging into a private window. How to do this depends a little on which browser you are using:
Method 4
Some browsers offer the ability to separate your different accounts into different profiles in your browser. How to do this depends on the browser you are using:
Method 5
If the steps above still don't work, then you may need to disconnect your Microsoft MinnState school account. You may do this on your Windows 10 computer by following these steps:
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Select the account you wish to remove, then select Disconnect.
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Select Yes to confirm your actions. Note that this will not delete the account entirely, it will just remove access from your PC
Note: If an account is either the only account on the PC or the primary account on the PC, it can't be removed.