Issue Description
A user experiences an issue in which a mobile device serving as a side-angle camera causes Respondus LockDown Browser to lose connection to the side-angle camera recording during the proctored exam in the browser. It could be that the device serving as the side-angle camera loses connection to the Internet due to an unstable connection, a device notification such as a text message or phone call interrupts the recording, the device's orientation is changed during the exam, causing the recording to stop working, or the device's battery power runs out, causing the recording to stop.
Possible Causes
- The device serving as the side angle camera is running on battery power alone and is running out of power before the proctored exam in LockDown Browser can be completed, causing the side angle camera view to be interrupted.
- The device serving as the side angle camera has an unstable or poor Wi-Fi signal or coverage in the area where the exam is being taken, causing the side angle camera view to be interrupted.
- The user hasn't enabled the "Do Not Disturb" mode on the device serving as the side angle camera and hasn't changed settings related to who or what can interrupt "Do Not Disturb" mode, causing "device notifications" such as text messages and phone calls to interrupt the recording.
- The user hasn't locked the device's "Screen Orientation" setting of the device that is serving as the side angle camera before starting the exam, causing the rotation of the device to interrupt the recording.
Environment
Personal Devices: Equipment owned and maintained by individual users.
Resolution
To prevent the side angle view recording from being interrupted during a test taken in the Respondus Lockdown Browser, follow the steps below to check that the device serving as the side angle camera is set up correctly before starting your test.:
1. Connect the Device to its Charger
Before starting your exam, connect the device serving as the side angle camera to its provided charger to make sure that the device stays consistently powered during your entire exam to prevent the device from running out of battery, causing the recording to be interrupted.
2. Test the Internet Connection to the Device
Before starting your exam, test the Internet connection using the testing sites provided below to make sure the Wi-Fi connection to the device serving as the side angle camera is stable and strong.
If the results are poor, try moving your testing area with the device closer to your "Wi-Fi Router or Access Point" for a stronger connection and re-run the test to see if your connection improves. Also, if possible, try to connect the computer you are taking the test on to your internet using a cable or Ethernet connection to free up Wi-Fi bandwidth in Wi-Fi-dense areas such as apartment complexes.
Normandale recommends high-speed broadband connections with at least a download speed of 30Mbps (megabits per second) or faster and an upload speed of 20 Mbps (megabits per second) or faster with a latency or "ping" of less than 70 ms (Milliseconds) for the best performance.
3. Set up and Turn On Do Not Disturb on the Device
Before starting your exam setup, enable Do Not Disturb on the device serving as the side angle camera in Lockdown Browser:
On most Samsung devices:
1. Look for and open the "Settings" app.
2. Look for "Notifications" and tap it once you see it.
3. Then look for "Do not disturb" and tap it once you see it.
4. Next, look for the section labeled "Allowed during Do Not Disturb".
5. Then check to make sure: "Calls and messages", "App notifications", and "Alarms and sounds" all display "None allowed" below the labels.
6. If any or all of the sections don't say "None allowed," tap on the section and follow the steps to turn off the additional settings that can bypass Do Not Disturb.
7. Then, once everything under "Allowed during Do Not Disturb" says "None allowed," look for the switch next to Do Not Disturb and tap to turn Do Not Disturb mode on.
On most Google Pixel devices:
1. Look for and open the "Settings" app.
2. Look for "Modes" and tap it once you see it.
3. Then look for "Do Not Disturb" and tap it once you see it.
4. Next, look for the section labeled "Notification filters".
5. Then check to make sure: "People", "Apps", and "Alarms and other interruptions" all display "No one can interrupt", "None", and "Nothing can interrupt" below the labels.
6. If any or all of the sections don't say "None allowed," tap on the section and follow the steps to turn off the additional settings that can bypass Do Not Disturb.
7. Then, once everything under "Notification filters" all displays "No one can interrupt", "None", and "Nothing can interrupt" below the labels, look for the button labeled "Turn on now" and tap to turn Do Not Disturb mode on.
On most iOS/iPadOS devices:
1. Look for and open the "Settings" app.
2. Scroll down and look for "Focus" and tap it once you see it.
3. Then look for "Do Not Disturb" and tap it once you see it.
4. Next, check to make sure: "Intelligent Breakthrough & Silencing", "People", and "Apps" all display "A Grayed Out Slider In The Off Position", "None allowed", and "None allowed" below the labels. Note: "Intelligent Breakthrough & Silencing" might not appear on some devices; that is normal.
5. If any or all of the sections don't say "None allowed," or display "A Green Slider In The On Position," tap on the section or slider and follow the steps to turn off the additional settings that can bypass Do Not Disturb.
6. Then, once everything under the "Do Not Disturb Focus" all displays "A Grayed Out Slider In The Off Position", "None allowed", and "None allowed" below the labels, follow these steps to turn Do Not Disturb mode on.
7. First, return to your home screen by either pressing the home button or swiping up from the bottom of the device.
8. Open the "Control Center" by either swiping from the bottom left or right-hand corners or the top right-hand corner. In our example, we are using an iPhone 16 Pro with the top right-hand corner gesture.
9. Once the "Control Center" is open, then tap on the "Focus" button to open the focus setting menu.
10. Then tap the "Do Not Disturb' focus to turn on Do Not Disturb, and then return to your home screen.
4. Turn on Orientation or Rotation Lock on the Device
Before starting your exam setup, enable Orientation or Rotation Lock on the device serving as the side angle camera in Lockdown Browser:
On most Samsung devices:
1. From the home screen, either swipe down from the top right-hand side of the screen or swipe down twice from the top of your screen depending on your device to open "Quick Settings".
2. Then either look for the text labeled "Auto Rotate" or the icon with a phone with two arrows forming a circle surrounding a phone screen.
3. Once you have found the button, press it, and you should now see the button change to a phone screen with a lock icon in the center or the word "Portrait".
4. Then return to your home screen by pressing the home button or by swiping up from the bottom of your device.
On most Google Pixel devices:
1. From the home screen, swipe down twice from the top of your screen to open "Quick Settings".
2. Then either look for the text labeled "Auto-rotate" or the icon with two arrows forming a rectangle.
3. Once you have found the button, press it, and you should now see the button change to two arrows forming a vertical rectangle, with the button now grayed out.
4. Then return to your home screen by pressing the Home button or by swiping up from the bottom of your device.
On most iOS/iPadOS devices:
1. From the home screen, open the "Control Center" by either swiping from the bottom left or right-hand corners or the top right-hand corner. In our example, we are using an iPhone 16 Pro with the top right-hand corner gesture.
2. Then look for the icon with an arrow forming a circle with an unlocked padlock icon in the middle.
3. Once you have found the button, press it, and you should now see the button change to a red arrow forming a circle with a red locked padlock icon in the middle, with the button's background filled in with white.
4. Then return to your home screen by pressing the Home button or by swiping up from the bottom of your device.
