Overview:

The recent update to the sign-in process for D2L, Zoom, and Kaltura has left some users finding issues with Kaltura Media recordings.

Issue #1: Videos are missing from your "My Media" Kaltura Media library.

There is a backlog of videos as of 8.14.25, and you may see a note on the upper left of your MediaSpace page that reads "Older Media Is On Its Way - Thanks for Your Patience!

Issue #2: Newly recorded "Kaltura Capture" recordings are not uploading to your Kaltura Media library.

The following steps should solve the problem.

Step 1: Open your previously-downloaded Kaltura Media application on your device. 

Option 1: Find & Open your Kaltura Capture application on your device.

Option 2: Open a browser and navigate to mediaspace.minnstate.edu > Add New > Kaltura Capture.

Step 2: Navigate to the Kaltura Library page of the Kaltura Capture app.

The Kaltura Capture library page has a red "New Recording" button in the upper right corner.

Alternatively, you can open your Kaltura Capture library from the "Manage" link on your recording control panel.

 

Step 3: Select the "Information" icon from the left-hand side of the panel.

Step 4: Check to see whether your "Connected user" credential is appearing as just your StarID, or your StarID with the new login addition of "@minnstate.edu" or "@go.minnstate.edu"

Scenario 1: Connected user is your StarID@minnstate.edu or StarID@go.minnstate.edu - if this is the case, you are good to go!

Scenario 2: Connected user is your StarID only, as in the screenshot below. If this is the case, follow the steps below to change it.

First, Select the "Sign Out" button

Next, navigate to mediaspace.minnstate.edu, select Add New > Kaltura Capture.

Next, repeat steps 2, 3, and 4 as listed above. 

 

Final step: Check your "Connected user" credentials again to make sure they updated

 

 

 

Questions?

Contact the IT Helpdesk at 952-358-8181 or through the IT Portal.