Information Technology Services

IT managed services support your day-to-day technology needs. Our support, operation, and maintenance of campus technology ensures that college employees and students have the IT resources they need. Listed below are the managed services that we support on an on-going basis to help maintain administrative and academic IT service continuity.

Services (24)

Student Worker Account Notification

Student workers can obtain a student worker (employee) account.

SMART Database

Smart dashboards allow users to interact with data.

Workday General Support - ITS

Help with Workday technical issues not specific to HR or Finance

Accounts and Access

Service offerings related to accessing accounts. StarID, Password Reset, Name Change, Temporary & Guest Accounts, Account Provision; Account Deprovisioning.

Application Development

Requests for new application development or changes to existing applications developed by IT Application Development Team.

Classroom Equipment Checkout

Devices available to borrow as Equipment Checkout.

Classrooms, Labs, and Conference Rooms

Service offerings related to Classroom, Conference room technology issues

Computers, Printing and Devices

Service offerings related to Desktop computers, Laptop computers, Printer/Copiers

Data and Reporting Services

Data and Reporting provides support for data technologies at the infrastructure (e.g., servers), integration (e.g., API), and interface (e.g., dashboards) levels.

Email and Calendar

Service offerings related to Email and calendaring services for faculty, staff and students through Office 365.

Event Support

Technical support for campus events

File Sharing, Storage, and Servers

Service offerings related to File Sharing, Storage and Servers and more.

General Inquiry and Consultation

IT Consultative Services provide guidance and insight on new ideas and technologies

Information Security

Service offerings related to report a Security incident, phishing attempt or anything unusual, tools that safeguard Normandale computing resources and more.

IT Projects and Purchasing

Project Requests are required for major application enhancements and the purchase & Implementation of new applications.

Media Services

Professional video and photo production services

Network and Wireless

Service offerings related to Normandale Network, VPN, Wireless connection and more

Phones and Microsoft Teams

Service offerings related to Microsoft Teams for Phone Calls

ProAV Integration

Professional audiovisual integration for academic, administrative, and public spaces

Software and Business Applications

Service offerings related to Cloud-based software, Standard software, Software installations, Update & Licensing

Teaching and Learning Resources

Service offerings related to D2L Support, Media Support, and Instructional Technology

Training

Training for a wide range of technology solutions

Web Services

Requests for web services assistance.